Declaration
Welcome to herostem.com.cn and betagene.com (as well as the array of web pages that provide a direct link to this privacy policy - collectively referred to as "Website"), owned and operated by HERSOTEM Inc. (hereinafter referred to as "HEROSTEM", "we", "the Company" or similar terms). This privacy policy is designed to inform you of how we collect, process, transfer, use, and disclose your relevant personal information. We encourage our customers, suppliers, business visitors, business partners, investors, and other relevant parties to read this policy. Your visit and use are subject to the following terms, and by accessing or using, you acknowledge that you have read, understood, and agree to be bound by the following terms. If you have specific questions or opinions regarding the processing of personal information, you can contact our customer service department: support@herostem.com.cn.
HEROSTEM reserves the right to change this privacy policy at any time by posting a revised policy on this website, but such changes will not affect the information you provided before the effective date of the change unless you otherwise consent. Please frequently check for updates to our privacy policy.
This privacy policy applies to all websites owned and operated by HEROSTEM Company (hereinafter referred to as "we", "the Company" or similar terms), including the website with its homepage located at www.herostem.com.cn and www.betagene.com (hereinafter referred to as the "Website").
What Personal Information Do We Collect?
When you browse our website or send emails, your basic information (such as country/region, email address, mobile phone number, etc.) will be known to us. On this website, we may collect and retain your information in various ways, such as when you send emails, complete customer surveys, submit feedback, or provide resumes. If any third party provides us with information about you, we may combine that information with other information we have about you, and we will process this information in accordance with this privacy policy.
This website collects various non-personal information about you during your visit, such as the URL of the website you just visited, the version of the browser you used, your IP address, etc. This website also uses "cookies" to enhance your website visit. A cookie is information stored in a file on your computer. You can set your browser to refuse cookies, but this may limit your use of certain convenience features on this website.
What is the Purpose of Collecting Personal Information?
We collect the above personal information to provide better services. Specifically, we collect the above information for the following purposes:
To provide you with services;
To process and track orders;
To respond to your requests;
To support our business operations, such as billing, account maintenance, and record-keeping purposes;
To send you promotional materials for products that we think you may be interested in;
To personalize your experience on the website and to maintain and improve the website and various features (which is also the purpose of collecting non-personal information).
In addition, in accordance with the laws and regulations of the relevant jurisdiction, HEROSTEM may use (and disclose to third parties as described in the next section) your personal information if such use or disclosure:
Has been authorized or consented to by you or your guardian;
Is for other purposes directly related to the original purpose for which the personal information was collected;
Is necessary to prepare, negotiate, and fulfill a contract you have entered into with us;
Is required by law or by a competent government or judicial authority;
Is necessary to establish or defend legal claims or defenses;
Is necessary to comply with laws, regulations, court orders, or other legal processes;
Is necessary to respond to a public health emergency or, in an emergency, to protect the life, health, and property safety of individuals;
Is part of a corporate restructuring, asset sale, merger, or asset divestiture.
When it involves national security and interests, social public interests, activities related to crime investigation, the life and property safety of you or others but cannot obtain your timely authorization in special circumstances, can be obtained from other legal and public channels, other circumstances stipulated by laws and regulations, this platform may collect your personal information without your consent or authorization.
How Do We Share Personal Information?
If you provide us with personal information as described above, we may share such personal information with third parties to achieve the above purposes:
We may share personal information with our affiliated companies to provide you with services and to better understand your business needs and how we can improve our products and services;
We may use third-party service providers to assist us in collecting, collecting, or processing personal information related to services related to our business relationship, such as payment companies and shipping companies;
We (or third parties on our behalf) may use personal information to contact you about the company's products/services to support your business needs, or to conduct online surveys to better understand the needs of our customers;
We may share your personal information with third parties to assist us in marketing and promotional activities (although we do not allow these companies to use or retain your personal information for their own promotional activities);
In the event of any potential or actual merger, business or asset sale, asset divestiture, other changes in control or financial condition, or restructuring, we may share or transfer personal information with other relevant parties.
Whenever your information is transferred to a third party not affiliated with our company, we will require the recipient to protect the information in accordance with this statement. If you choose not to use your personal information to support our customer relationship (especially direct marketing or market research), we will respect your choice. As described in the previous section, we will not trade your personal information to third parties or share it with third parties, except as provided in this statement.
Email and Link Information
When you provide us with your email address, we may occasionally send you email newsletters or similar documents. These emails may contain technology that allows us to track whether and when emails are opened, as well as whether the recipient clicks on any specific links or advertisements included in the email. This information is tracked and used for statistical analysis, generating sales opportunities, and helping us run our business. The information collected from these emails will help our sales staff to call or send emails to provide more information about products that interest you.
Opt-in Advertising
In some cases, you agree that we or third parties that help us operate this website and conduct our business can contact you through any and all contact information you provide to us (such as email, phone, fax, or mail) for advertising or other marketing means. If at any time you wish to opt out of such communications, you can contact us to change your advertising preferences: support@herostem.com.cn.
Children's Privacy
This website is intended for adults only, and no one under the age of 18 should use this website.
Security
This website uses servers and hosting services within China. We and our hosting service providers use many industry-standard procedures and technical measures to protect your personal information from loss, theft, unauthorized access, and disclosure, including the use of encryption and firewalls. However, the security of information transmitted through the Internet or mobile devices can never be guaranteed. There is always a risk of information leakage in the network environment, and when unexpected events, force majeure, and other situations lead to the leakage of your information, we will do our best to control the situation, and promptly inform you of the cause of the incident, the security measures we have taken, and the security measures you can take on your own.
User Behavior
You agree to comply with the code of conduct listed below:
You will not intentionally provide or publish any false, misleading, or fraudulent information;
You must not use this website or any products purchased from HEROSTEM Company for any illegal purposes;
You will not impersonate others when contacting our company;
You will not interfere with or tamper with the functionality of this website, nor will you attempt to access information or control over this website that has not been explicitly granted to you;
You will not use this website to disseminate any viruses or similar destructive programs or code.
If you do not comply with the above code of conduct, our company may, at its discretion, terminate or suspend your order without a refund, and may also seek any other legal and equitable remedies, including but not limited to monetary compensation.
Trademarks and Copyrights
The trademarks, logos, and service marks (hereinafter referred to as "Trademarks") displayed on this platform are the registered and unregistered trademarks of the platform. The misuse of the trademarks in this platform and its content beyond the scope stipulated in these terms is strictly prohibited. This platform will actively seek to protect the intellectual property rights of this website and its content to the fullest extent of the law, including pursuing your legal liability.
All content involved in the platform, including text, images, audio, video, and others, are owned by the platform. HEROSTEM grants you a limited license to download or print a copy of the materials on this website, but only for the purpose of ordering products on the website. When you download or print a copy of the materials on this website, you must also include all copyright and other statements in the materials, including the copyright notice at the bottom of the page. Without the written permission of the platform, no enterprise or individual may copy, reproduce, disseminate, or display the content of the platform without the aforementioned exceptions.
Disclaimer
This website does not guarantee the continuity, uninterrupted and secure access of this website. The operation of this website may be disrupted by many factors that are beyond the control of the website or the company. We do not guarantee the stability of the server, do not guarantee that you can browse, copy, or use at any time, and do not guarantee the accuracy or completeness of the text, graphics, materials, links, instructions, statements, or other matters contained in the platform content. The risks associated with the use of the platform's services by the user shall be borne by the user themselves. Under no circumstances will the company or any of its employees, directors, senior officers, agents, or suppliers be held liable for any direct, indirect, incidental, or consequential damages caused to third parties (including but not limited to loss of profit, loss of information data, property damage, etc.) arising from the use or inability to use this website.
Links to Other Websites
This website may contain links to websites operated by other parties. The linked websites are not controlled by HEROSTEM, and we are not responsible for the content provided on any other website linked to this website. The appearance of the link does not imply that we endorse the materials on any other website, and we are not responsible for your visit or use of such linked websites.
Governing Law/Dispute
This agreement is governed by the laws of the People's Republic of China. In the event of a dispute between you and this platform, both parties have the right to file a lawsuit in the People's Court with jurisdiction in Shanghai.
Contact Us
If you have any questions or opinions about this statement or the services provided by our website, please contact HEROSTEM: support@herostem.com.cn.
This User Agreement was revised on [May 8, 2023].